Return & Refund Policy

At Upswing, we strive to provide high-quality training and educational services through our diploma and foundation courses. Your satisfaction is important to us. This Return & Refund Policy outlines the terms under which refunds may be requested and issued.

1. Course Enrollment & Payment

Once you enroll in any course (e.g., Diploma in Airport Management, Cabin Crew, Travel and Tourism, Hotel Management, Ground Staff & Hospitality, etc.), your seat is reserved and resources are allocated to facilitate your training. Therefore, we encourage you to review course details carefully before making a payment.

2. Refund Eligibility

Refunds may be considered only under the following circumstances:

  • If a course is cancelled by Upswing before commencement

  • If a student withdraws from a course at least 2 hrs prior to the course start date

  • If there is a duplicate payment made during the transaction

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Student requests cancellation after the course has started

  • Student fails to attend classes without notification

  • Dissatisfaction due to change of interest or personal reasons

  • Fees paid for registration, admission, or administrative purposes

  • Courses accessed through digital or downloadable materials

4. Refund Process

To request a refund, please:

  1. Email us at [Insert official email] with your name, course name, payment details, and reason for refund.

  2. Our team will review your request within 7 working days.

  3. If approved, the refund will be processed to your original payment method within 10–15 business days.

5. Contact for Refund Support

If you have any questions about our refund policy or want to track a refund request, please contact us at:

Upswing
Email:  info@upswingacademy.in